Hiabee Privacy Policy — How Your Data Is Protected

Hiabee is a trusted online Sports Betting platform in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy clearly explains what data Hiabee collects, how it is used and stored, and what rights you have over your information.

By using any Hiabee service — whether browsing the website, creating an account, placing a bet, or making a payment — you are considered to have agreed to this Privacy Policy. Please read it carefully before using our services.

This policy applies to the Hiabee website (hiabee.bet), the mobile app, and any other digital channel through which Hiabee provides its services. Our Privacy Policy is updated regularly, and the date of each revision is noted at the top of this page.

Hiabee collects information across several categories. Below is a detailed breakdown of what data is collected and under what circumstances.

Hiabee collects your information in several ways. You have the right to know about each of them.

• Directly from you: When filling out the registration form, updating your profile, contacting support, or submitting KYC documents.
• Automatically: When you use our website or app, technical information is automatically collected through cookies and similar technologies.
• Via Third Parties: Limited necessary information may be received from payment providers or identity verification services.
• From public sources: Publicly available information (such as banned persons lists) may be checked for fraud prevention purposes.

Hiabee uses your data only for specific and legitimate purposes. It is never used for anything beyond what is necessary.

• Account Management: For account creation, login verification, password reset, and profile management.
• Providing Betting Services: For processing bets, determining outcomes, sending winnings, and maintaining betting history.
• Payment Processing: To process secure deposits and withdrawals and to prevent financial fraud.
• Security & Verification: For age verification, identity confirmation, and detection of duplicate accounts.
• Support Services: To help resolve your issues quickly and to improve the quality of our services.
• Legal obligations: To provide information to regulatory authorities and to prevent money laundering.
• Promotional communications: Offers and updates are sent only with your consent — you can unsubscribe at any time.

Hiabee does not sell your personal data to any third party. However, there are limited circumstances in which sharing certain information is necessary.

• Payment Providers: Only the necessary information is shared with payment providers such as Mobile Pay, Nagad, or Rocket to process transactions.
• Identity Verification Services: Documents may be shared with approved third-party verification services as part of the KYC process.
• Legal authorities: We are required to disclose information in response to court orders, lawful requests from government authorities, or money laundering investigations.
• Technology Service Providers: Site hosting, data storage, and security providers may access limited data under strict confidentiality agreements.

• Selling your data to advertising companies — Hiabee does not do this.
• Sharing data with unrelated third parties for commercial purposes — Hiabee does not do this.
• Using your data for marketing purposes without your consent — Hiabee does not do this.

Cookies are small data files stored in your browser. Hiabee uses cookies to enhance your experience. The following types of cookies are used by Hiabee.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features of the site.

Hiabee follows industry-leading technology and practices to protect your data. Security is at the core of our platform.

• 256-bit SSL encryption: All data transmissions are protected with the highest standard of encryption — no one can intercept or read your data in transit.
• Two-factor authentication (2FA): Strengthen your account security by enabling OTP verification at login.
• Firewall & Intrusion Detection: 24/7 server monitoring is in place, with automated detection of suspicious activity.
• Data Masking: Sensitive information is partially masked when displayed in dashboards or reports.
• Regular Security Audits: Regular penetration testing and security audits are conducted by third-party experts.
• Staff Training: Only authorized personnel have limited access to your data, and all are bound by strict confidentiality agreements.

Hiabee does not retain any data beyond what is necessary. A defined retention period is set for each category of information.

• Account information: Retained while your account is active and for up to 5 years after closure (as required by law).
• Transaction History: Retention of up to 5 years is mandatory under financial regulatory requirements.
• KYC Documents: Up to 5 years after verification is complete, after which it is securely deleted.
• Cookies & browsing data: Depending on cookie type, retention ranges from a single session up to a maximum of 1 year.
• Support Conversation: Records are retained for up to 2 years after the issue is resolved.

If you request account closure, we will begin the deletion process as soon as possible. However, certain data may need to be retained for a defined period due to legal obligations.

Hiabee believes users are the true owners of their data. All of your rights are outlined below.

To exercise this right, support@hiabee.betor email us at Help Center contact us. We are required to respond within 30 days.

Hiabee strictly prohibits providing services to anyone under the age of 18. Our platform is for adults only.

If you believe a minor is using our platform, please support@hiabee.betto let us know.

Hiabee reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you by email or through a notification on the site.

• The date of any changes will always be shown at the top of this page as "Last Updated".
• For significant changes, advance notice will be sent to your registered email address.
• Continued use of the service after any changes takes effect will be considered your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our dedicated privacy team is always ready to assist you in Bengali.