Hiabee Help Center — find answers to all your questions, right here

Hiabee Help Center — What Sets It Apart

A common frustration with online betting sites is slow, unhelpful support responses. Hiabee built its Help Center with exactly that in mind. Every topic is explained in plain language — clearly enough that anyone reading it for the first time can follow along.

Hiabee's support team operates entirely in Bangla, keeping Bangladesh users in mind. There's no need to struggle through a conversation in English over the phone or by email. Send a message on live chat and you'll get a reply in Bangla right away — something many users find to be a real relief.

Hiabee's Help Center has over 85 articles, all regularly updated. Whenever a new feature is introduced or a payment method changes, the relevant help pages are updated to match — so you're unlikely to come across outdated information.

Account Registration & Verification Process

Opening an account on Hiabee is straightforward. Head to the registration page and enter your name, mobile number, password, and date of birth — that's all it takes to get started. To unlock withdrawals, however, you'll need to verify your account by submitting a photo of your National ID or passport. Verification is typically completed within 24 hours.

A common question we get — can one person open multiple accounts? The answer is no. Under Hiabee's policy, only one account is allowed per mobile number and national ID. If multiple accounts are detected, they will be closed and the balances may be forfeited. It's best to stay on the right side of this rule.

What should I do if I forget my password?

Forgetting your password happens to everyone. On the Hiabee login page, click the "Forgot Password?" button and an OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes under 3 minutes. Just remember — never share your reset link or OTP with anyone.

Bonuses & Promotions — Most Frequently Asked Questions

The welcome bonus is one of the biggest draws for new users on Hiabee. You can get up to 100% on your first deposit — meaning a ৳500 deposit gets you another ৳500 added to your account as a bonus. There are some conditions attached, though, and it's worth knowing them upfront to avoid any confusion later.

Bonus funds cannot be withdrawn directly. They become withdrawable only after you've placed a certain amount in bets — this is known as the wagering requirement. At Hiabee, you generally need to wager 5 times the bonus amount before it can be withdrawn. For example, a ৳500 bonus requires ৳2,500 in total bets — and you don't have to do it all at once.

The reload bonus is for existing users. Deposit a set amount each week and earn an extra 10%–20% bonus. There are also boosted odds and special cashback offers around big matches. Full terms for all promotions are listed on Hiabee's promotions page — worth a quick read before claiming any bonus.

Common Questions About Live Betting & Sports

Many new users wonder — what happens if my internet drops while I have a live bet placed? According to Hiabee's system, once a bet is confirmed, it stands. A lost connection does not cancel the bet. Once you're back online, you can find all the details under the "My Bets" section.

What happens if a match is cancelled? If a match is called off or doesn't start as scheduled, all bets on that match are voided and the stake is returned to your balance. This process is typically completed within 24 hours of the cancellation announcement.

Multi bets, or parlays, are another common topic. A multi bet combines several matches into a single wager — the potential payout is much higher, but if any one selection loses, the entire bet is lost. On Hiabee, you can add up to 10 events to a single multi bet. A detailed guide is available in the Sports Betting section of the Help Center.