Your well-being is our priority

Hiabee Responsible Gaming — Your complete guide to safer betting

Hiabee believes betting should be a source of enjoyment — not stress. Protect yourself through responsible gambling and keep the experience fun.

⚠️ Quick Checklist
I'm playing purely for fun
I have a set budget
I'm not trying to chase my losses
Putting family and work first
18 years or older
18+
Adults only
24/7
Support services are available
5
Self-Control Tools Available
৳0
Getting help is completely free
Introduction

What is responsible gaming?

Responsible gambling means enjoying betting as a healthy form of entertainment — not as a source of income or a way to solve problems. It's purely for fun.

Hiabee believes every player has both the right and the responsibility to know their limits and stay within them. Responsible gaming helps protect your personal well-being, your family, and your financial stability.

Our platform offers several responsible gaming tools to help you bet consciously and safely.

Keep in mind: Betting is never a guaranteed source of income. Every bet carries the risk of loss — only bet what you can afford to lose without it affecting your daily life.

Core Principles of Responsible Gambling
  • Betting is for entertainment — not a source of income
  • Set a budget before each session and stick to it
  • Don't chase losses with more bets
  • Betting is never a solution to stress or personal problems
  • Always put family, work, and health before betting
  • Take a break or ask for help when you need it — that's not weakness
  • Never place bets when you're drunk or emotionally distressed
Protection Tools

You're in Control at Hiabee

Our platform offers several powerful tools to help you bet responsibly and stay in control.

Set deposit limits

Set your own deposit limit for daily, weekly, or monthly spending. Limits take effect immediately once set, and any increase requires a 7-day waiting period.

Session time limit

Decide in advance how long each betting session will last. Once the time is up, the system will automatically alert you or end your session.

Cooling-Off Period

If you need a short break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. During this period, logging in or placing bets will not be possible.

Self-Exclusion

If you need an extended break, you can self-exclude for 6 months to 5 years. During this time, your account will be fully closed and all promotional communications will stop.

Betting History Review

View a full report of your betting history, spending, and winnings at any time. This information is invaluable for understanding your patterns and staying in control.

Reality Check Notifications

The system will periodically remind you how long you've been playing and how much you've spent, so you can make informed decisions.

Set Limits

How to set your limits

Setting your own limits on Hiabee is simple. From Account Settings, you can configure all limit types in just a few clicks.

Deposit Limit

Set a maximum deposit limit on a daily, weekly, or monthly basis.

Loss Limit

Set a maximum cap on how much you can lose within a given period.

Time limit

Decide how long you will play each day or each session.

Bet limit

Cap the maximum amount you place on any single bet.

Step by Step

Self-Exclusion Process

1
Log in to your account

Log in to your Hiabee account and click the profile icon in the top right corner.

2
Open Responsible Gaming settings

Go to Account Settings and select the "Responsible Gaming" option.

3
Choose your preferred limit or exclusion

Deposit limits, session limits, cooling-off, or self-exclusion — choose whichever works best for you.

4
Set the duration and amount

Enter the duration and the BDT amount you want to set as your limit.

5
Confirm

Confirm with an OTP or your password. The limit takes effect immediately.

Need help? If you're having trouble setting limits, visit our Help Center Reach out — our team is ready to help you in Bangla.

Know yourself

How do I recognize the signs of a problem?

Problem betting doesn't always appear overnight — it builds gradually. Ask yourself the questions below. If you answer "yes" to more than 3, consider reaching out for support.

Keep in mind: Asking for help isn't a sign of weakness — it takes real courage. Hiabee is always here for you.

For urgent help: Reach us anytime at our Help Center Reach out. We're here to help, no judgment.

1

Have you borrowed money or drained savings to bet beyond your budget?

2

Have you repeatedly chased losses by placing more bets to try to win back what you lost?

3

Have you lied to family or friends about your betting, or tried to hide it?

4

Do you feel restless or irritable when you're not betting or when you try to stop?

5

Have you neglected work, family, or social responsibilities because of betting?

6

Have you tried to stop betting but kept failing?

7

Do you bet to escape stress, loneliness, or feelings of depression?

8

Is betting affecting your sleep, meals, or daily routine?

Minor Protection

Protection of Children & Minors

Hiabee strictly does not provide services to anyone under 18. We have multiple safeguards in place to keep minors away from betting.

  • Age verification is mandatory at registration — a national ID or birth certificate is required.
  • Age is re-verified through the KYC process before your first withdrawal.
  • Accounts suspected of underage use will be suspended immediately.
  • If you share a device, parents are advised to use password protection.
  • If you suspect a child is using your account for betting, contact support right away — we'll act promptly.
Advice for parents
  • Keep devices out of children's reach, or lock them with a password.
  • Use parental controls or filtering software on your browser.
  • Have open, honest conversations with your children about online betting.
  • Never share your account login details with a child.

If we find that a minor has been using an account Help Center let us know.

Support

We're here to help

You don't have to face problems alone. Hiabee and our partner organizations are always here to support you.

Hiabee Support

Contact our team anytime via 24/7 live chat or email. Talk to us in Bangla and get the support you need, judgment-free.

Visit Help Center
Professional Advice

Seek help from a mental health professional or counselor. Our support team can direct you to the right professional resources.

Contact Us
Email support

Reach out directly to our responsible gambling team by email. You'll receive a detailed response within 48 hours.

support@hiabee.bet
Healthy Habits

8 golden rules for safer betting

Follow these simple guidelines to enjoy a responsible gaming experience on Hiabee. Each one is designed to keep your betting fun and in control.

  • Set a budget first: Decide how much you're willing to spend before you start betting, and stick to that limit.
  • Keep time in check: Avoid betting for long stretches without a break. Step away after a set amount of time.
  • Plan Your Wins: Decide on a win limit before you start, and stick to it.
  • Avoid alcohol: Never bet while under the influence of alcohol or when you're feeling stressed or overwhelmed.
  • Keep other hobbies: Make room for other hobbies and activities in your life — not just betting.
  • Keep records: Track every bet you place — it gives you a clear, honest picture of your activity.
  • Tell Your Family: Be open with your loved ones about betting — keeping it hidden is a dangerous habit.
  • No Guaranteed Wins: Statistically, betting always favors the house — keep that in mind.
Caution

Avoid these mistakes

Many people make mistakes without realizing it — mistakes that can snowball into serious problems. Stay aware of these warning signs.

  • The "I'll win this time" mindset: After a loss, thinking "I'll win it back next bet" and betting beyond your budget is extremely dangerous.
  • Betting on credit: Betting with borrowed money or funds meant for bills and rent can cause serious financial harm.
  • Multiple Accounts: Opening a new account to continue betting after self-excluding only causes further harm to yourself.
  • Trusting a "system": No betting system or strategy can guarantee long-term winnings.
  • Hiding losses: Hiding a problem doesn't solve it — seek help from someone close to you or a professional.
  • Betting on impulse: Betting big out of emotional attachment to your favorite team clouds your judgment.
Frequently asked questions

Responsible Gaming FAQ

Find answers to the most frequently asked questions about responsible betting, all in one place.

Yes. When self-excluding or closing your account, you will have the opportunity to withdraw any remaining balance. You can complete the standard withdrawal process before the exclusion takes effect.

Yes, reducing a limit takes effect immediately. However, if you want to increase a limit, a 7-day cooling-off period applies. This rule is in place to protect you from impulsive decisions.

A cooling-off period is a temporary break of 24 hours to 6 weeks — your account reactivates automatically once the period ends. Self-exclusion is a longer-term closure (6 months to 5 years) that cannot be reversed before the period is up.

Limits are set by the account holder. However, you can contact our support team and ask a family member to guide you through the process if you need help completing it.

No, they're completely free. Deposit limits, session limits, cooling-off, self-exclusion — all tools are available at no charge. Using them will not affect any bonuses or benefits on your account.

First, activate cooling-off or self-exclusion on your account. Then contact our Help Center Reach out — we'll guide you to professional support without judgment. It's also important to confide in someone you trust at home.
Start Betting Responsibly

Play responsibly — on Hiabee

Betting should be fun, not stressful. Sign up with Hiabee and enjoy a safer experience using our responsible gaming tools.

Register Now Log In

By registering, you agree to our Terms & Conditions and Responsible Gaming Policy will be considered accepted.

বাংলা