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Frequently Asked Questions

Hiabee FAQ — Answers to All Your Questions

Registration, login, deposits, withdrawals, bonuses, and betting — all your questions answered in one place.

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What do you need help with?

The Hiabee FAQ has answers to all kinds of questions, organized by category.

Registration & Account

Everything you need to know about registering on Hiabee, completing KYC verification, and managing your account.

Deposit & Payment

Learn how to deposit via Mobile Pay, Nagad, Rocket, or bank transfer, what the minimum amount is, and how quickly your balance is credited.

Withdrawals & payouts

Find out how to withdraw your winnings, how long processing takes, and what to do if a withdrawal gets stuck.

Bonuses & Promotions

Learn how to claim your welcome bonus, understand wagering requirements, and how cashback & reload offers work.

Sports Betting

How to read odds, what live betting is, how to place combo bets, and the rules for canceling a bet — all in one place.

Security & Support

Learn how to secure your account, reset your password, report suspicious activity, and reach our 24/7 support team.

Detailed FAQ

All questions & answers

Pick a category or scroll through directly.

Registration & account questions

Signing up on Hiabee is quick and easy. On the registration page Go there, enter your mobile number or email, create a strong password, and verify with an OTP. Your account will be ready in just 2–3 minutes.

Under Hiabee's policy, each mobile number and email address can only be used to create one account. Opening multiple accounts may result in all of them being permanently suspended and balances forfeited.

KYC (Know Your Customer) is the identity verification process. Before withdrawing at Hiabee, you may be required to submit a photo of your national ID or passport. This is done to secure your account and prevent fraud.

After logging in, you can update your name, email, and contact details from Account Settings. To change your registered mobile number, please contact Help Center Please contact us. Some details may be restricted from editing after identity verification.

If you'd like to close your account, Help Center's Submit a request via live chat. Make sure to withdraw your balance before closing. Under our responsible gaming policy, a temporary self-exclusion option is also available — for more details Responsible Gaming page.
Deposit & payment questions

After logging in, go to your wallet and click the "Deposit" button. Choose Mobile Pay, Nagad, Rocket, or bank transfer. Enter the amount and follow the on-screen instructions to complete the payment. Your balance is usually updated within 5–15 minutes.

The minimum deposit at Hiabee is ৳500 BDT. This applies to mobile banking (Mobile Pay, Nagad, Rocket) and bank transfers. The maximum deposit limit may vary depending on the payment method.

Your balance is usually updated within 15 minutes. If it hasn't reflected by then, contact support with your payment transaction ID and screenshot via Help Center's Contact us via live chat. Our team will resolve your issue quickly.

Hiabee currently supports Mobile Pay, Nagad, Rocket, and various bank transfers. All payment methods are fully secure and encrypted. Any new payment options will be announced on the promotions page.
Withdrawal & payout questions

After logging in, go to the "Withdrawal" section in your wallet. Enter the amount, select your payment method, and provide your account number. Once the request is submitted, funds are typically sent within 12–24 hours.

The minimum withdrawal amount at Hiabee is ৳1,000 BDT. To withdraw bonus funds, you must meet the applicable wagering requirements. Your maximum daily withdrawal limit is determined by your account level.

If your withdrawal takes more than 24 hours or gets cancelled Help Center Please contact us. Funds from a cancelled withdrawal are usually returned to your wallet automatically. Withdrawals may also be delayed if KYC verification is incomplete.

Hiabee generally does not charge any platform fees on withdrawals. However, transaction fees charged by your mobile banking provider or bank may apply, as these are set by the respective institutions. For the latest updates on charges, Promotions page View.
Bonus & Promotion Questions

As a new member Registration After registering, you'll receive a welcome bonus on your first deposit. The bonus will be credited to your wallet automatically. To learn about the full terms and bonus amount, Promotions page View.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a 10x wagering requirement means you need to place bets totalling 10 times the bonus amount. Once the requirement is met, the funds are yours to withdraw.

Yes, every bonus has an expiry date. If the wagering requirements are not met within the specified period, the bonus will be forfeited. The validity period for each offer is On the promotions page is listed on each offer, so keep an eye on the expiry date when browsing promotions.

Share your referral link with friends. When a friend registers and makes their first deposit, you'll earn a referral bonus. For full terms and bonus details of the referral program, On the promotions page there.
Sports Betting FAQs

Hiabee offers betting on 30+ sports including cricket, football, tennis, badminton, kabaddi, and basketball. Popular Bangladeshi leagues and international tournaments are all covered. For more details, Sports page View.

Live betting means placing bets on a match in real time as it unfolds. Odds change based on the flow of the game. After logging in, On the bet page Go to the "Live" tab and place a bet on your preferred event.

A combo bet lets you combine multiple events into a single bet. Win all of them and the odds multiply for a much bigger payout — but the risk is higher too, since losing just one event means losing the whole bet. More on combo bets On the analytics page Find out.

Yes — if a match or event is cancelled, your full stake will be automatically refunded to your wallet. Refunds are typically processed within 24 hours. If it takes longer, Help Center let us know.
Security & support questions

On the login page, Click the "Forgot password?" link. Enter your registered mobile number or email to receive an OTP. Use the OTP to set a new password. If you run into any issues, Help Center contact us.

Change your password immediately and Help Center Let us know via live chat. Our security team will investigate your account and take the necessary action. Always use a strong password to protect your account and never share it with anyone.

Yes — Hiabee uses SSL encryption and advanced cybersecurity technology. Your personal information and financial transactions are fully protected. For more details, Privacy Policy Read more.

Help Center's Reach us via live chat, email (support@hiabee.bet), or the ticket system. Our support team is available 24/7.
App FAQs

Download the Hiabee app directly from App Page Available for both Android and iOS. When installing the APK file, you may need to allow installation from "unknown sources".

First, make sure the app is up to date. Check your internet connection. Verify that you're using the correct mobile number and password. If the issue persists, try uninstalling and reinstalling the app, or Help Center let us know.

Yes — the Hiabee app and website share the same account. Any deposit or bet placed on one will be reflected on the other. Your balance, betting history, and bonuses are all fully synced.
Direct assistance

Can't find what you're looking for? Get in touch with us

The Hiabee support team is here for you 24/7.

Live Chat
For the fastest response, use live chat. Average response time is under 3 minutes.
Start chat
Email support
For detailed issues, reach us by email. We typically respond within 3–6 hours.
support@hiabee.bet
Support Ticket
Use the ticket system for complex issues and track the progress of your case.
Open a Ticket
Responsible Gaming

Play Safe & Responsibly

Hiabee believes betting is entertainment, not an addiction. We're committed to promoting responsible gaming. If you or someone you know is struggling to keep betting under control, help is available.

  • No one under 18 is permitted to play
  • Temporary self-exclusion is available
  • Set deposit and betting limits
  • Temporarily suspend your account if needed
Learn more
Important information
  • Betting is a risky activity — never wager more than you can afford to lose.
  • Winning is never guaranteed — always treat it as entertainment.
  • Don't chase your losses by placing more bets.
  • If you're struggling, seek professional help.
Get started now

Still have questions? Join Hiabee

Sign up, claim your welcome bonus, and enjoy the best betting experience in Bangladesh.

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